Conflict Management Skills

Delve deeply into conflict dynamics, conflict resolution, psychological safety, and team cohesion with this course. With the in-demand skills of conflict management, you’ll be prepared to foster continuous growth in teams and for yourself personally.

This course spans a full 8 hours collaborative session to explore this topic thoroughly.

You can expect to go beyond the surface level of conflict to evaluate key concepts, including:

• • • • Conflict triggers
      • Honing de-escalation techniques
      • Understanding the importance of psychological safety

You’ll learn through practical exercises and story-based scenarios while having the opportunity to engage and share with your fellow students.

Not only will you be prepared to guide teams through conflicts after this class, you’ll also be equipped to navigate personal conflicts that arise.

What are the benefits of the Conflict Management Skills program?

This instructor-led course is built around practical frameworks and real-world scenarios. Participants walk away with:

• Tools to prepare for conflict before it arises
• Skills to read team dynamics and defuse escalating situations
• Confidence to facilitate difficult conversations
• Strategies to create conflict management plans aligned with team values and agile principles

It’s not about eliminating conflict—it’s about reframing and redirecting it into productive dialogue.

What are the topics covered in the course?

Topics in this course

• Preparing to Tackle Conflict
• Understanding Conflict Inside Out
• De-escalating Team Tensions
• Creating a Strategy to Master Conflict Management

Module 1: Preparing to Tackle Conflict

Upon successful validation of the learning objectives, the learner will be able to…

• Recognize conflicts or potential conflicts within a team.
• Demonstrate composure in expected or unexpected conflict situations.
• Identify triggers that may lead to conflict.

Module 2: Types of Conflicts

Upon successful validation of the learning objectives, the learner will be able to…

• Identify the different types of conflict
• Illustrate the positive aspects of conflict
• Provide examples of positive ways to deal with conflict

Module 3: Understanding Conflict Inside Out

Upon successful validation of the learning objectives, the learner will be able to…

• Consider the perspectives and concerns of all parties involved in a conflict.
• Analyze how different backgrounds and cultures influence conflict dynamics.

Module 4: De-escalating Tensions

Upon successful validation of the learning objectives, the learner will be able to…

• Apply de-escalating techniques that foster a collaborative and constructive team environment.
• Develop facilitation skills of remaining neutral to guide others through a resolution process.
• Develop facilitation skills to mediate discussions and guide individuals and teams through resolution.
• Develop facilitation skills to manage power dynamics and guide others through the conflict resolution process.

Module 5: Mastering Conflict Management

Upon successful validation of the learning objectives, the learner will be able to…

• Create an original conflict management plan based on best practices and resolution strategies.

Who should take the course?

While anyone can take this course to lead more effective team dynamics, conflict management is crucial in agile and scrum environments where teamwork and collaboration are essential to success.

This course is perfect for you if you are seeking innovative ways to address conflict.

Some of the roles that are particularly well-suited to leveraging these skills are:

• Scrum masters
• Product owners
• Agile coaches
• Leaders
• Team managers
• Anyone who works in a team-based environment
• Anyone who wants to navigate professional conflicts effectively

Why taking micro credential programs?

Microcredentials are a great way to continually add new skills with fast and flexible formats.

Here are just a few reasons microcredential training is a worthwhile investment for you and your team.

• Focused expertise — gain specialized knowledge in a specific area
• Flexible learning — learn the way you prefer by choosing from live or on-demand learning formats
• Cost-effective — typically less expensive than certifications or degree programs
• Relevant — topics prioritized to cover industry trends and emerging technologies
• Expedient — earn a credential in hours as opposed to weeks, months, or years
• Recognizable — validated by Scrum Alliance, a globally recognized credentialing body
• Practical — build skills and knowledge immediately applicable in your role
• Stackable — combine microcredentials to build comprehensive learning pathways